FAQ’s

  • Is your chocolate fair-trade or organic?

    We know and have direct relationships with our cacao farmers—in some instances we pay the farmer directly and other times, we pay the processor who ferments and dries the beans. In any case, we always pay above-market prices for fine flavor cacao that has been ethically sourced, and those higher wages get back to the farmer.

    Some of our cacao is certified organic, and some of it is not. Currently two of our beans types are organic. But the reality is, pesticides and chemicals that are used in conventional, large-scale farming are expensive, and most of our farmers do not have access to them, so their cacao is super clean by default.

    As a company we believe in sustainability and transparency, which includes ethical sourcing and being environmentally conscious—we don’t do or make anything that we wouldn’t feel comfortable sharing with our kids.

  • Do you add any preservatives or emulsifiers in your chocolate?

    No, we stick with the basic ingredients that you need to make good chocolate—cacao beans and sugar.

  • Is your chocolate dairy and gluten-free?

    Yes—the only ingredients in our bars are cacao beans, cocoa butter and organic cane sugar. In fact, we press our own cocoa butter from our cacao beans so that you have the same source of beans and flavor for your chocolate.

  • How do I store my chocolate?

    You want to be careful with how you store your chocolate. You don’t want to put it next to anything with a strong smell because it will absorb that smell. You also don’t want to put it in the refrigerator since the moisture can take the chocolate out of temper. It is best to keep your chocolate wrapped and store it in a cool, dry and dark place.

  • What is the shelf life of your chocolate?

    We recommend that you eat our chocolate within a year of production for best flavor.

  • How do I use my promotional code?

    After you have selected your items for purchase and are in the Shopping Cart Section, type your gift certificate number into the “Coupon code” field and click “Apply.”

  • How do I use my gift certificate?

    After you have selected your items for purchase and are in the Shopping Cart Section, type your gift certificate number into the “Coupon code” field and click “Apply.”

  • Do you gift wrap?

    Yes! Just select the “gift box” option for your items when you are checking out and you will have the opportunity to personalize a gift message for the recipient, as well.

Shipping

We offer USPS Priority Mail or UPS delivery options.  USPS Priority Mail delivers your package within 1-3 business days.  UPS delivery timeframe depends on the option you select during check out.

We offer free shipping via USPS Priority Mail for orders over $60 in the continental US.  Please note that expedited delivery isn’t included in orders that qualify for free shipping.

Due to the perishable nature of chocolate, orders received after noon Eastern time on Wednesday will ship the following Monday. If you need an item more quickly please choose an expedited delivery option. Also, please note that expedited delivery isn’t available on orders that qualify for free shipping!

Returns

Due to perishable nature of chocolate, we cannot accept returns. But, if there is a problem with your order, please contact us at orders@goodnowfarms.com, and we’ll make it right.